- Return Policy Guidelines:
Ensure items are in resalable, unworn, and undamaged condition with original packaging within 14 days of receipt.
Refund issued for product cost, excluding postage, with processing time of up to 14 days from return date.
- Barcode Tags and Labels:
Returned items must have all barcode tags and labels attached for processing.
Recorded delivery recommended for returns to avoid responsibility for lost items in transit.
- Exclusions for Refunds/Exchanges:
Refunds or exchanges not available for jewellery, makeup, fragrances, or contact lenses due to hygiene reasons.
- Faulty or Incorrect Items:
Contact us before returning faulty or incorrect items within 6 months of receipt.
Refund includes full product cost and original delivery charges within 14 days of confirmation.
- Payment Refund Process:
Allow up to 5 working days after refund confirmation email for funds to be credited.
Alternative payment arrangements made if card has expired or been declined.
- Statutory Rights:
Our returns policy does not affect your statutory rights as a consumer in the UK.
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